Shipping Policy

This Shipping Policy applies to orders placed through evlany.com. We provide delivery services for daily-use products to customers across multiple regions worldwide. Please review this policy carefully before placing an order.

1. Shipping Coverage

We currently provide delivery services to customers in Europe, North America, Australia, and other eligible international destinations classified as Rest of World. Delivery availability may vary depending on the shipping address, local carrier access, import restrictions, and operational conditions at the time of checkout.

2. Order Processing Time

Orders are usually processed within 1–4 business days after payment is successfully completed. Business days do not include weekends or public holidays. Processing time is separate from shipping transit time. During peak seasons, promotional periods, severe weather, or carrier disruptions, order processing may take longer than usual.

3. Shipping Time and Fees

The standard shipping options currently offered are as follows:

  • Europe: EUR 9.99 — estimated delivery in 8–15 business days
  • North America: EUR 12.99 — estimated delivery in 10–18 business days
  • Australia: EUR 14.99 — estimated delivery in 12–20 business days
  • Rest of World: EUR 16.99 — estimated delivery in 15–25 business days

We also offer free shipping on orders over EUR 159.00.

Shipping times are estimates only and are not guaranteed. Actual delivery times may vary due to customs processing, local courier delays, remote-area delivery limitations, weather conditions, force majeure events, or other circumstances beyond our reasonable control.

4. Logistics Carriers

We work with third-party shipping providers and local delivery partners to fulfill orders. Depending on the destination, parcel size, and service availability, shipments may be handled by carriers such as DHL, UPS, FedEx, USPS, Australia Post, Canada Post, or other qualified regional courier partners. We reserve the right to select the most suitable carrier for each shipment.

5. Tracking Information

Once your order has been shipped, we will normally send shipment confirmation and tracking details to the email address provided at checkout. Tracking information may take some time to activate after dispatch, and updates depend on the carrier’s system. In some cases, tracking events may appear with a short delay.

6. Order Cancellation and Order Changes

Orders may be cancelled free of charge within 72 hours after the order is placed, provided that the order has not yet been shipped. Once the order has been shipped, it can no longer be cancelled and any after-sales request will be handled in accordance with our Return & Refund Policy. We do not currently support order modifications after an order has been placed, including changes to products, quantities, colors, sizes, shipping methods, or delivery addresses. Please review your order carefully before submitting it.

7. Delivery, Signature, and Address Accuracy

Please make sure your shipping information is complete and accurate before placing an order. We are not responsible for delays, failed delivery, or additional costs caused by incorrect, incomplete, or undeliverable addresses provided at checkout. Certain shipments may require a signature upon delivery depending on the destination, parcel value, or carrier policy. If no one is available to sign when required, the carrier may attempt redelivery, leave a notice, hold the parcel for pickup, or return the parcel according to its procedures.

8. Damaged, Lost, or Missing Packages

If your package arrives visibly damaged, if items are missing, or if you believe the parcel was lost in transit, please contact us within 48 hours after delivery or after the last tracking update that indicates an issue. When contacting us, please provide your order number, a brief description of the problem, and clear photos of the item, outer packaging, shipping label, and any visible damage where applicable. We will review the issue and provide reasonable assistance based on the circumstances and carrier investigation results.

9. Customs, Duties, and Import Charges

For all orders, customs duties, import taxes, VAT/GST, brokerage fees, clearance charges, or other destination-related fees may apply depending on the shipping destination and local regulations. Unless otherwise required by applicable law, these charges are the responsibility of the recipient. Customs clearance procedures or local import handling may also cause delays beyond the estimated shipping time. Any such charges paid to customs authorities, carriers, or other third parties are generally non-refundable.

10. Contact Information

If you have any questions about shipping, delivery status, damaged parcels, or shipping-related support, please contact us at service@evlany.com or +1 (712) 214-9344. Our mailing address is 505 W Broadway, Council Bluffs, IA 51501, US. To help us assist you more efficiently, please include your order number in your message whenever possible.