Payment Policy
This Payment Policy explains how payments are handled on our website. Please review the information below before placing an order. By completing a purchase on this website, you agree to this Payment Policy.
1. Accepted Payment Methods
We currently accept the following payment methods, subject to availability at checkout: Visa, Mastercard, American Express, PayPal, Apple Pay, Discover, Afterpay, and Google Pay. The payment methods displayed on the checkout page are the payment options currently available for your order, and availability may vary depending on your location, device, and order details.
2. Transaction Currency
All transactions on this website are processed in Euro (EUR). If your bank card, digital wallet, or payment account is linked to another currency, your payment provider may apply its own exchange rate, foreign transaction fees, or other charges. These charges, if any, are determined by your bank or payment provider and are not controlled by us.
3. Third-Party Payment Service Providers
To process payments securely and efficiently, we use trusted third-party payment service providers, including Stripe and PayPal. When you submit payment information during checkout, the payment is processed directly through the relevant third-party payment platform. We do not collect, store, or retain customers’ full payment card numbers, card security codes, bank account credentials, or digital wallet login details on our servers. Your payment information is handled directly by the payment provider in accordance with its own privacy, security, and compliance standards.
4. Payment Security
We take payment security seriously and use reasonable technical and organizational measures to help protect transaction data. These protections may include secure checkout technology, SSL/TLS encrypted transmission, access control measures, system monitoring, and security practices designed to reduce unauthorized access, misuse, alteration, or disclosure of information transmitted through our website. In addition, payment processing through Stripe and PayPal may involve tokenization, fraud screening, authentication tools, and other security controls supported by those providers. Although no online payment environment can be guaranteed to be completely secure, we work with reputable payment providers and use industry-standard safeguards to help protect your transaction information.
5. Payment Failures, Verification, and Payment Disputes
A payment may fail or remain uncompleted for a variety of reasons, including insufficient funds, incorrect billing details, expired cards, bank authorization issues, suspected fraud, network interruption, or restrictions imposed by your payment provider. If your payment is declined or cannot be completed, please verify your payment details and try again using the same or another available payment method. In some cases, additional verification may be required by your bank or payment service provider before the transaction can be approved.
If you believe a payment was processed incorrectly or there is an unauthorized transaction, you should contact your payment provider promptly and also reach out to our customer support team with your order details so the issue can be reviewed. We reserve the right to review, pause, decline, or cancel orders where payment irregularities, suspected fraud, chargeback risk, or security concerns are identified.
6. Refund Processing
Approved refunds are generally issued back to the original payment method used for the purchase. Once a refund is approved, we typically process the refund within 7 business days. The exact time for the refunded amount to appear in your account may vary depending on your bank, card issuer, PayPal, Afterpay, or other payment provider. Original payment processing fees, currency conversion differences, bank fees, or provider charges imposed by third parties may not be refundable unless required by applicable law. For additional information about return eligibility and refund conditions, please refer to the applicable return and refund policy on this website.